Warranty Policy

This policy covers the repair and or replacement of Omnisense Systems USA Inc. cameras and related components sold through Omnisense Systems USA Inc.

Term: 2-year parts and labor warranty.

From the first date of initial system installation, if a camera, controllers, and associated system components sold by OMSUSA and installed under the manufacturer’s instructions are defective, we will replace them with like parts at no cost to the customer.
We will reimburse the authorized OMSUSA installing dealer for up to two (2) hours of labor at the rate of $125.00 per hour. We will refund the authorized dealer for up to two (2) hours of travel at the rate of $75.00 per hour and up to 50 miles at the current IRS reimbursement rate.
If the customer utilizes the RMA procedures established by OMSUSA, we will cover the product’s transportation to and from the OMSUSA authorized service center.
Issues arising from improper installation, setup or physical abuse are not covered.
We will provide overnight freight for defective products within the first six months, 2^nd day freight through the first year, and 3-day freight for year two. And we will provide return shipping labels for the defective system components’ return.
Warranty reimbursement will be in the form of a check drawn on a US bank, payable in US dollars. Omnisense Systems USA Inc. will pay claims within 60 days of receipt.